Assistant Manager

Package Description

With over 40,000 restaurants, the Subway® brand is the largest sandwich chain in the world. Due to continued growth across the globe our Franchise Owners are looking to recruit motivated and driven team members to join the Subway® brand.

Job Introduction

The Assistant Manager is at the heart of the operation and our Franchise Owners are always looking for new talent to lead the teams that help the Subway® brand to be the first choice for those who want to enjoy quick and nutritious meals.

If you have management experience in a fast-paced retail environment, then we want to hear from you!

Main Responsibilities

About the Role

As the Assistant Manager at Subway Kings Meadows, you will play a key role in our restaurant’s success. Reporting to the Business Manager, you’ll help lead the team and ensure smooth daily operations. A day in the life of our Assistant Manager will see you:

• Lead and support the team alongside the Business Manager – working front-of-house, preparing food, and leading by example to create an amazing experience for our guests. We work as one team to make every customer feel welcome.

• Focus on quality, service, and safety – Uphold Subway’s high standards for product quality and food safety every day. You’ll maintain compliance with all Subway® and health guidelines (keep that food prep area sparkling and safe!).

• Train and develop staff – Coach new and existing Sandwich Artists™ on great customer service and proper procedures. You’ll deliver on-the-job training and guide team members through online modules via the University of Subway platform. Watching your team grow is part of the fun!

• Manage operations – Assist with rostering and staffing, ordering stock and checking deliveries, and keeping track of inventory levels. You’ll also help implement in-store marketing promotions and point-of-purchase displays in line with campaigns.

• Drive customer satisfaction – Monitor service during your shifts to ensure every guest leaves happy. You’ll handle any escalated customer complaints with a smile and a solution, and constantly encourage the team to deliver exceptional service to every customer.

• Contribute to results – Help the Business Manager meet sales targets and operational KPIs by running efficient shifts and motivating the team. When the Business Manager is away, you’ll confidently step up to oversee the restaurant. Together, we’ll make sure the store meets its goals while keeping our crew upbeat and our customers coming back!

Every day is different in this fast-paced, hands-on role. One thing is constant: you’ll be part of a fun, supportive environment where we work together to deliver “wow” moments for our guests and team.

About You – What We’re Looking For

We’re after an Assistant Manager who is passionate, reliable, and ready to shine. The ideal candidate will have:

• Enthusiasm & Positive Energy: You bring a bright, bubbly attitude to work. We love team members who empower others and create a fun vibe every shift. A genuine passion for great food and customer service is a must!

• Leadership Experience: You have some experience leading or supervising a team in a fast-paced retail or hospitality setting (e.g. as a shift supervisor, team leader, or senior crew member). You’re comfortable taking charge and challenging the status quo to make improvements.

• Communication & Teamwork: Excellent people skills – you communicate clearly, listen to feedback, and work well with a diverse team. You know how to motivate others and foster a one-team atmosphere built on respect and honesty.

• Ownership & Resilience: A strong sense of ownership over your responsibilities – you treat the business as if it’s your own. When problems arise, you handle them with resilience and determination. (Don’t worry, we’ve got your back with support when you need it!)

• Integrity & Reliability: As a Henderson Group Assistant Manager, we need someone we can trust. You do the right thing even when no one’s watching, keep your commitments, and always put safety and quality first.

• Adaptability & Attention to Detail: Ability to adapt to change and juggle tasks in a dynamic environment. You sweat the details – from ensuring the lettuce is fresh to locking up properly – because little things matter in delivering excellence.

• Desire to Grow: Ambition and a growth mindset. You’re not just looking for a job, but a career. You seize training opportunities and want to develop into a future Business Manager (and beyond!). We love to promote from within, so show us your drive to succeed.

Essential: You must have valid working rights in Australia. Prior Subway® experience is a bonus but not required – we will provide full training for the right candidate. What matters most is your attitude and leadership potential.

Why Join Henderson Restaurant Group? – Our Benefits

When you join the Henderson family at Subway Kings Meadows, you’re setting yourself up for a rewarding career with a company that truly cares about its people. Here’s what we offer:

• Career Development: We offer clear pathways to progress your career. This Assistant Manager role is a launching pad – prove yourself and you can grow into a Business Manager position in the near future. From there, the sky’s the limit (we even have options for partnership, becoming a franchisee, or joining our head office team down the track!).

• Extensive Training: You’ll receive comprehensive training, including on-the-job mentoring and formal courses through Subway’s training programs. Whether you’re learning management skills or the finer points of sandwich artistry, we’ve got you covered. Continuous development is part of our culture.

• Team & Culture: Join a fun, inclusive team where you can be yourself. Henderson Restaurant Group genuinely cares about you and your well-being. We foster a supportive environment built on trust, respect, and teamwork. Expect team celebrations, mutual respect, and a management team that wants to see you grow and succeed.

• Employee Perks: Enjoy a generous employee discount on those delicious Subway meals – your lunch is sorted! We also provide the benefit of flexible rosters (we’ll work with you on scheduling where possible). Plus, as part of a large franchise group, you’ll have access to resources and support systems to make your work life easier.

• Job Stability & Excitement: Henderson Group and Subway are stable and growing. Even through challenges (like COVID), we’ve kept our teams employed and our business strong. It’s an exciting time to join the Subway brand – with restaurant remodels, new product launches, and increasing sales, there are plenty of opportunities and we’re geared up to reward our people as we grow. In short, you can count on job security and being part of a forward-moving company.

The Ideal Candidate

Working as an Assistant Manager in a Subway® franchise is a challenging role but one that is highly rewarding. Subway® Franchise Owners are proud of their hard-working teams and are able to offer fantastic career path opportunities to truly develop your career.

About The Company

Please be aware that restaurants are independent franchises. All applications are sent to the Franchise Owner or operator.